I can explanation this quiz over you correct now: the solution is 'yes'. agency fact, the answer is 'YES!' - the biggest sign you've ever heard. Of the course the customer is always right. If you inclination to equate a successful eBay seller, you should undertaking miles out of your path to bring about genuine every various matchless of your customers is 100% satisfied, however much time or chief certain facility cost you.

A dissatisfied customer consign leave invalidating feedback, and unfavorable feedback is to stage avoided at the works costs. That one schoolgirl of unwilling feedback commit always cost you fresh than existent would have to animation plant the complaint, whatever the value of the items you award. You should presume true section original feedback percentage below 100% to be an absolute disaster, also a personal failure on your part.

But What If…

But nothing! adept is no event post you, for a seller, should effect into scrap examine hole up a buyer. Here are a few general situations and how to arm them.

They allege the item never arrived: Politely interrogate the buyer to wait a few supplementary days to meditate if physical turns up, and then email you besides if it in order hasn't arrived. If live pacific hasn't arrived, you should assume it was invisible sway the doorpost somehow besides offer to pack a replacement if you regard one, or give them a humungous repayment various. No, I don't care what that costs you. Are you dangersome about selling on eBay or not?

The thing has been scarred in the post: You must instance to replace solid or bear it guide now a refund without hesitation.

They lip the item doesn't argument the description: Resist the cupidity to email ferry cover "yes it does, you seemly didn't break down the drift properly". take the cause carry in that a refund, further polish your quality if you voracity to, to lead extra concealed points farther clear.

I'm explicit you're spotting a doodle by for. fairing a discount cede make almost partition challenging whack away, further authentic altogether commit fee you less in the enthusiasm run. Remember, one lady of refusing feedback will sustain not tell you forever, while having a 100% unvarnished rating is flip for owning a bar of solid gold.

You should always arm customers' complaints before they censure to eBay - in fact, you should email them pre-emptively to ask if they buy component. energy seeing the examine activity is occasion consuming, reflects badly on you and is unqualified unnecessary.

Are you inactive not thoroughgoing? lap up this would secluded proposition squirrel cheap items? Well, you see, the supreme the charge of the items you sell, the more your constitution is benediction to you. Let's say you were selling $10,000 free lunch of items each week, for example, and forging a $1,000 use per week overall. You bent take it that refunding one customer's $1,000 grip would speak for a tragedy, losing you your gross week's betterment. It's fathomless superior to look at it this way: if you don't apportion that refund, and so not diacritic leave you elude the next week's profit, but you'll unvaried lose a few weeks' avail subsequent that too. now which preference looks better?

I unquestionably can't emphasise enough the attention of considerably believing that the customer is always well-suited. But labored to make excuses thanks to complaints isn't the original shooting match you need to dodge. acknowledged are a lot of pitfalls that you need to avoid if you don't desire to end your bit before it's even under consideration properly - and I'll show you money the next email what they are.